Category: Catering

Q&A with Jennifer Brown, Catering Manager at Sarum Academy

Posted on by Kelsie Button

Jennifer Brown has dedicated more than a decade to supporting students and the wider community through her work in school catering. Her career has taken her from pubs and hotels to chalets, delis and seasonal work, eventually leading her to Sarum Academy, where she now manages a close-knit team committed to creating a warm, welcoming environment for pupils every day. In this conversation, Jennifer speaks about her journey, her passion for food, and the importance of supporting young people through nutritious, reliable meals.

Tell me a bit about yourself, your role and what led you here.

My name is Jennifer Brown and I work at Sarum Academy in Salisbury. I have an amazing team of four. I’ve worked in all sorts of places over the years, mainly pubs, and I previously managed pubs before moving into seasonal work. I’ve worked in chalets, hotels, delis, anything food related really. I’ve been in the food industry since leaving college.

When I had my children, the hours in pubs became difficult, so joining Sarum Academy fitted my life perfectly. That was ten years ago and I’ve been with the company ever since, with almost the same team the whole time. We all get on well, and that makes a real difference. We also supported a satellite school, Springfields, which we used to provide food for.

You’ve also been involved in community work. Can you talk about that?

Yes, through our work with Springfields we were approached by Salisbury District Council to support an OAP lunch club. We supplied meals every Thursday and did Christmas lunches for the elderly. My team have always backed me in things like this. I also took part in the Culinary Classroom and later led a Game Workshop, which was special for me. It felt like coming full circle, going from being the one learning to being the one giving something back.

Was there anything early in your life that made you want to work in catering?

My grandmother was a huge influence. She grew up in an era where you had to be thrifty and she was an amazing cook. She made everything from scratch, including pickles and preserves. I learned so much from watching and helping her. It made going into food feel very natural.

Pupils eating lunch

What has evolved for you over that time and what keeps you passionate about the job over the time you’ve been here?

Winning SCOTY was a big moment because I had entered for four years before finally winning. But the real learning came from understanding the value of school meals. I didn’t realise how many children rely on school for their main meal of the day. It opened my eyes.

Kids need good food to learn, concentrate and get through exams. There are children who arrive without breakfast or who may not have had dinner the night before. COVID made that even clearer. What we do matters, and we are not just “dinner ladies”. We’re helping children achieve their best.

You’ve won several awards. How has that recognition shaped you?

I still work closely with LACA and I’m currently their treasurer. It gives me a strong network of people to learn from. I’ve represented school meals at the House of Commons, taken part in Salon Culinaire where I won bronze, and won Dish of the Year at the Food Co. competition.

Culinary Classroom really started it all. It encouraged me to compete, which pushed me to grow, and eventually led to SCOTY. That programme is brilliant for developing people and helping you see what you’re capable of.

What sets your team apart within the catering industry?

We’re a very close team. My colleagues know every child by name and we all genuinely care. We may not have the biggest budget, but we work creatively and make things look great with what we have. We run theme days, workshops and always try to make food fun.

One project I’m particularly proud of is Cook Together, Eat Together, run with the council. We invited families without a dining table at home to come in, cook a meal with us, learn the recipes, and then take home a hamper of ingredients. We dressed the tables beautifully so families could enjoy a meal together, maybe for the first time in a long time. That’s what sets us apart. We genuinely care about the children and their families.

What has been one of the most rewarding moments of your career?

SCOTY has to be the biggest one. Winning it with my husband sitting next to me was incredible. I also cherish the bronze at Salon Culinaire because that was against chefs from across the whole industry. But SCOTY is the highlight.

Looking ahead, what goals or ideas are you excited about for next year?

I’d like to do more workshops and more theatre cooking with the students. I also want to keep developing the dish I entered before and see if I can push it from bronze to silver. I’m grateful to everyone who has supported me: Matt and Rob, my team, Sarum Academy and the programmes that encouraged me to learn and grow. Without their encouragement, none of this would have happened.

Jennifer’s work reflects the heart of OCS’s mission to make people and places the best they can be. Her commitment to students, families and the wider community shows the difference that caring, skilled colleagues can make every day. Through her leadership, creativity and passion for food, she continues to support young people and help create an environment where everyone has the opportunity to thrive.

For the Love of Food: Q&A with Henry Watts on the vision behind Angel Hill Food Co.

Posted on by Andrew Leedham
Following the launch of the refreshed brand, we spoke with Henry Watts, Managing Director for Angel Hill Food Co. about the thinking behind the relaunch, what customers and colleagues can expect, and why food and the people who prepare it sit at the heart of the vision.

What inspired the relaunch of Angel Hill Food Co.?

Angel Hill Food Co. sits on strong foundations, but it reached a natural moment of change. The business OCS acquired in 2012 had served the B&I market well for many years, but the brand no longer reflected where the offer had grown to or where it was heading.

The Angel Hill name itself is rooted in heritage. It comes from Bury St Edmunds, where the Servest business, a forerunner of OCS, began. Angel Hill is the street where that story started, being one of the oldest food markets in the country and a centre of culinary excellence and exploration. The relaunch reconnects the catering offer to its origin, while giving it a clearer, more contemporary identity that reflects the quality of food and service now being delivered.

What will customers notice first about the new brand?

The most important change is not visual; it is experiential. Food is centre stage. Angel Hill Food Co. is about fresh ingredients, freshly prepared food, and menus that change and evolve.

Food plays a much wider role in people’s lives than simply sustenance. It brings people together, marks occasions, reflects culture, and creates moments of connection. That belief underpins the strapline ‘For the Love of Food’. It is a simple expression of why the offer exists and of the teams that deliver every day.

Customers should see food that looks appealing, tastes good, and is prepared with care, using responsibly sourced ingredients. The branding supports that story, but the proof sits on the counter.

How important are people in bringing the brand to life?

People are fundamental. Frontline colleagues are the face of the business. They interact with customers every day, they understand local preferences, and they shape the experience far more than any brand asset ever could.

The focus is always on having the right people in place. When colleagues share the right values, skills can be taught, and knowledge can be developed. That means investing in training, support, and the tools that make it easier to deliver great food and great service.

There is a simple truth behind the model. Great food leads to happy customers. Happy customers lead to strong customer relationships. None of that happens without colleagues who care about what they do.

How are teams empowered while maintaining consistency and safety?

Food safety and allergens are non-negotiable. Those standards create clear boundaries. Within them, colleagues are trusted to apply their local knowledge.

What works in Scotland may not work in Cornwall. Preferences vary by region, site, and customer group. Teams understand that detail better than anyone and are encouraged to adapt menus within agreed frameworks. That balance between consistency and empowerment is essential to delivering a safe, relevant, and engaging food offer.

What makes Angel Hill Food Co. different in a crowded catering market?

Angel Hill Food Co. benefits from being part of OCS while retaining the agility of a specialist catering business. That combination matters.

The business operates with the flexibility and responsiveness often associated with smaller operators, while drawing on the scale, resources, and support of a wider facilities management group. This allows Angel Hill Food Co. to work successfully as a standalone catering partner or as part of a broader, integrated offer.

For customers, it means access to a catering brand that feels personal and focused, but is backed by resilience, governance, and long-term capability.

What do you want customers and colleagues to feel when they experience the brand?

For customers, the experience should feel personal. Catering is the one service on-site people actively choose and pay for, which makes quality and value highly visible.

When people see the Angel Hill Food Co. name, they should associate it with fresh food, great service and food crafted with care and purpose. That means menus shaped with nutrition in mind – not as an add-on, but as part of how food supports people through their day, whether they’re working, learning or delivering essential services.

For colleagues, the brand should feel inclusive and supportive. Investment in training, development, and tools helps teams feel included in a greater entity, even when they are geographically distant from the head office. That sense of being part of a team directly influences consistency and pride in delivery.

How will the brand continue to develop over time?

Consistency matters as much as creativity. The ambition is not to have peaks and troughs, but to deliver a steadily improving service. New concepts, chef development, and menu evolution are all part of that journey, designed to keep customers engaged day after day.

Feedback from sites already shows growing confidence in the offer and stronger customer response. That momentum comes from clarity of purpose and having the right people delivering it. Retaining existing partnerships and earning new ones flows naturally from doing the basics well, every day.

Angel Hill Food Co.’s relaunch is about reaffirming a simple idea: when food is prepared with care by people who are supported and trusted, it creates better experiences for everyone.

For the Love of Food: Celebrating Our Chefs on International Chef’s Day

Posted on by Andrew Leedham

Honouring the Passion, Creativity and Journeys Behind the Food We Serve Every Day

Every October 20th, kitchens across the globe mark International Chef’s Day, an annual celebration of the creativity, passion and dedication that chefs bring to their craft. First established in 2004 by the late Chef Dr. Bill Gallagher to honour the culinary profession and inspire future generations, International Chef’s Day is a global moment to recognise the people behind the plates – the professionals who transform everyday ingredients into memorable meals. 

We believe great food is more than just sustenance – it is connection, culture, and creativity brought to life through skill, curiosity and heart. This year’s International Chef’s Day gave us a chance to reflect on the stories and journeys of our own chefs whose passion fuels everything we do.

Passion That Started at Home

For many chefs, the joy of cooking begins long before formal training or professional accolades. For Chef Daisy Smith, it was family that sparked that flame.

“My love for food all came from my dad,” Daisy recalls. “He had me cooking with him from about three years old. He’s definitely my biggest inspiration and one of the reasons I wanted to get into catering in the first place.” Growing up, Daisy learned more than just recipes – she learned the rhythm of family kitchens, the joy of shared meals, and the creative freedom that comes with trying new flavours.

That early inspiration eventually became Daisy’s career. Today she brings that same warmth and adventurous spirit into her work, creating dishes that are rich in flavour and connection. Her story – from helping in the kitchen as a child to thriving as a professional chef – was shared as part of our TRUE Story series, where she highlighted how Angel Hill Food Co. has supported her growth and nurtured her talent.

Culinary Classroom

Daisy Smith – Chef, Business & Industry

Shannon Talbot-Bennett – Chef, Business & Industry

A Global Palette and Confidence on the Plate

For Shannon Talbot-Bennett, cooking is both a cultural expression and a way of connecting communities. Originally from South Africa, Shannon’s culinary journey began around barbecues with her family – a space where food was both celebration and tradition.

“Food was always part of how we connected,” she says. “Back home it was about outdoor cooking, shared meals and learning different ways of preparing food. Moving to the UK opened up even more opportunities to explore new cuisines and techniques.”

Shannon’s passion and skill have translated into experiences that blend her roots with a modern, global approach to food. Her achievements, including recognition at major food awards, reflect both confidence on the plate and a dedication to continuous culinary growth.

Tradition Meets Innovation

Chef Andre Alto brings a different perspective to the kitchen – one that marries tradition with innovation. For Andre, food was woven into family life from a young age, thanks to a household that valued curiosity at the table and encouraged trying everything placed in front of him.

“My mother and family were my first teachers,” Andre explains. “We were always encouraged to try new things. That curiosity has stayed with me throughout my career.”

Today, Andre channels that same spirit into his role as a Catering Manager, where he has transformed school kitchens into hubs of nutritional excellence and efficiency. His approach balances classic technique with thoughtful innovation, proving that great food can be both familiar and forward-looking.

Andre Alto – Chef, Education

Our Culinary Classroom 2024/2025 cohort

For the Love of Food

We believe that every dish our chefs craft carries meaning. Speaks to culture, memory, aspiration and care. From large-scale plated services to everyday meals in workplace dining spaces, our chefs bring joy and connection to every table they serve.

International Chef’s Day is more than a date on the calendar. It’s a reminder of the passion that shapes the food experience every day of the year. It’s a moment to celebrate those whose creativity elevates what we eat and enriches how we live.

To all the chefs – in our kitchens, in our communities and around the world – Happy International Chef’s Day. Thank you for your dedication, your stories, and the love you bring to food.